Data protection
Controller
Onebiz Solutions Sàrl, operating the HOTELAS brand, Chemin des Terrasses 5 – Territet, Case postale, 1815 Clarens / Montreux, Switzerland – info@hotelas.ch.
Data processed
When you use the contact form, we process the information you enter: name, property, email address, phone number, the content of your message and attached documents. The website host also records technical connection data (IP address, date and time, pages viewed) needed for the operation and security of the service.
Purposes and legal bases
This data is used to answer your enquiry, prepare a possible quote or mandate, and keep the website secure. Processing is based on your consent, on pre-contractual measures and on our legitimate interest in protecting the website against abuse.
Attached documents
Files attached to the form are sent by email to our team. They are not stored on the website’s server.
Cookies and analytics
This website uses no tracking cookies, no analytics tool, and no fonts or scripts hosted by third parties.
Recipients
Your data is not sold. With your agreement and as needed for your enquiry, it may be passed to insurers or partners, as well as to technical service providers (hosting, email) bound by confidentiality.
Retention
We keep your data for as long as necessary to handle your enquiry and the business relationship, then until statutory retention obligations expire.
Security
We apply appropriate technical and organisational measures: encrypted connection, anti-spam protection of the form, limits on the number of submissions and checks on attached files.
Your rights
You may request access to your data, its correction or deletion, or object to its processing, by writing to info@hotelas.ch. You may also contact the Federal Data Protection and Information Commissioner (FDPIC).
Website assistant (chat)
The chat answers are generated in your browser from a list of frequent questions: nothing you type is sent to a third party. If you use “Talk to an adviser”, the information you provide (name, email, optional phone, message and questions viewed) is sent by email to HOTELAS solely to answer your request. Please do not enter sensitive personal data.